about

I am an IT professional with 8+ years of support and systems/network administration.

Studying for my AZ-104 exam ignited an intense passion for learning cloud engineering and DevOps skillsets.


This page was created for the cloud resume challenge.

Homelab


  • Provision Azure cloud infrastructure as code with Terraform
  • Deploy web apps in Azure, configure CI/CD pipeline with GitHub Actions
  • Deploy multi-container applications on linux virtual machine hosts with Docker Compose
  • Utilize Pihole as DNS sinkhole, DNS over https and manage local DNS records
  • Configure Traefik as load balancer and reverse proxy to route and secure access to web apps, automate TLS certificate generation and renewal
  • Configure Prometheus and Grafana to collect and display systems and applications metrics
  • Automate network device configuration management with Python scripts

Here are my certifications on Credly:

Microsoft Azure Administrator, Jan 2022

Cisco Certified Network Associate, Sep 2019

work history


Curiosity-driven IT Professional with excellent critical thinking and problem solving ability, experience in system and network administration. Seeking position aiming to develop and leverage automation to address business challenges. Adept at balancing workloads and priorities. Passionate about infrastructure and cloud technology.

January 2017 -- Present -- CDK Global, Portland, OR

Advanced Technical Support Analyst

  • Perform remote administration of network devices and services for over 200 customer locations, including Cisco and Meraki routers, switches, firewalls, DNS, DHCP, subnets and VLANs
  • Configure policy-based routing, QoS, high-availability on VeloCloud SD-WAN platform
  • Implement multicast changes on Meraki cloud-managed network switching
  • Support Broadsoft and Cisco Call Manager VoIP systems, devices and related applications
  • Respond to service requests, technical issues, escalations; manage workload via ticketing system
  • Troubleshoot connectivity/performance issues with traffic analyzer tools Voipmonitor, Wireshark
  • Identify, develop and create workflows and SOPs to empower team to efficiently complete tasks
  • Utilize python automation tools for reporting, user and site administration
  • Collaborate remotely and in person with cross functional teams, clients, vendors
  • Update and maintain accurate documentation, diagrams and records

May 2015 -- December 2016 -- IT Assurance, Portland OR

IT Engineer

  • Led wireless access point deployment planning and implementation, installed 30+ Unifi WAPs
  • Installed, configured, maintained 20+ 3CX cloud servers, logging and SNMP monitoring with PRTG; created support documentation for team, performed customer training
  • Recovered client systems impacted by ransomware attack, created data recovery plan
  • Configured Windows Server and VMware hypervisor backups with Veeam / Powershell scripts
  • Configured Active Directory objects and group policies, provided onsite and remote support
  • Migrated 100+ user Exchange environment to Office 365, configured reporting with PowerShell
  • Managed cabling and patch panels, installed rack mounted network equipment and UPS

October 2012 -- May 2015 -- Best Buy, Hillsboro OR

Geek Squad Advanced Repair Agent

  • Performed break fix software/hardware repairs, data recovery and transfers
  • Built customer relationships by practicing effective communication with non technical stakeholders.
  • Consistently met/exceeded KPIs to drive customer satisfaction metrics, trained new team members

August 2010 -- September 2011 -- World Exchange College of Language, Qingdao, China

English Teacher / Foriegn Expert

  • Taught English language reading and writing classes preparing students for college United States and Canada

Education


  • Pacific University, OR. Bachelor of Arts, English Literature.